Last Updated: January 2026
This Policy describes what applies to cancellations, refunds, credits, and modifications for all bookings made through the eSki platform.
After payment is completed, the booking is considered final and the equipment is reserved for the User at the partner store.
Booking: The online pre-reservation of equipment through eSki, completed with a successful payment.
User: The person who makes the booking and is listed as responsible for it.
Partner / Store: The partner store that delivers the equipment.
Start Date: The first day of the rental as recorded in the booking.
Booking cancellation is not supported through eSki.
After payment is completed, no cancellation is permitted, no refund is provided, no partial refund is provided, and no credit for future use is provided.
Booking modification is not supported after it has been completed. For example, the following are not supported: change of date/dates, change of store/partner, change of equipment type or package, change of number of persons in the booking, change of biometric data.
The User must carefully review all details in the cart before payment.
In the event that the User does not show up at the store on the scheduled date, or does not collect the equipment, or arrives late and ultimately does not collect/use the equipment, the booking is considered completed and no refund is provided. Also, if the User collects and returns the equipment early, or uses only part of the rental period, no partial refund or credit is provided.
Payments are processed through Viva Wallet.
If the payment was completed successfully, the booking is considered valid, even if the confirmation email is delayed, ends up in the Spam folder, or there is a technical issue with an email provider. eSki sends confirmations to the contact details provided. The User must maintain active and correct contact details.
If the payment is not completed, no booking is created and the equipment is not reserved.
Each successful payment corresponds to a separate binding booking. No refund is provided due to an accidental duplicate entry.
The rental experience may be affected by events such as closure/suspension of ski resort operations (weather, lack of snow, technical reasons), or travel restrictions (strikes, road blockages, extreme weather events), or emergency events (natural disasters, epidemics, government prohibitions).
In such cases the booking remains binding. eSki does not guarantee a refund or modification. Any handling is done on a case-by-case basis, only where required by mandatory provisions of law or where there is an inability to provide the service as described in section 8.
In exceptionally rare cases where the booking cannot be fulfilled (for example: serious technical problem, complete inability to deliver equipment by the store), eSki, in coordination with the Partner, will ensure the best possible service for the User (e.g. an alternative solution).
This section does not automatically create a right to a refund, unless required by mandatory provisions of law.
If a fitting/adjustment issue arises upon collection, the User must immediately notify the store so that an adjustment/replacement can be made where possible.
eSki does not substitute the store in the process of delivering/adjusting the equipment. Final delivery is carried out by the Partner.
eSki reserves the right to investigate cases of apparent abuse (for example: fraudulent actions, false information, unfounded chargebacks).
Requests and claims must be submitted in good faith and in accordance with the Terms of Use.
For questions regarding this Policy you may contact contact@eskirental.com
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